Just as I went to my banking site to lodge a complaint about these issues, Authorize.net has issued a full refund. I thank them for listening to reason and I hope this incident helps them deal with the public in a more open way.
Having opened an Authorize.net account in order to collect payments from overseas customers without sending checks back and forth over the Atlantic, I was asked to a pay a $120 setup charge and was immediately billed for the monthly gateway fee of $20. While I was attempting to set up a merchant processor, a month went by and I was billed another $20. It turned out to not be possible to get a merchat account because of my lack of a credit history, so the Authorize.net account is useless to me. I called Authorize.net and spoke to a few sales people about a refund. I wanted to record the call, but after the person I spoke to said (live) “we may record this call for quality assurance” I said I also am recording it. She then said, I will have to disconnect, then. Authorize.net provided absolutely no service to me during the five weeks I had this account open. At first they claimed there were transactions on it, but as I told them that was me doing one test. I could have left a trial account open for a bit. The trial account is free. The point is that in good faith, Authorize.net could simply fully refund my money as I will not be able to use their service. They are claiming that it is not their policy to refund. I say, “refund in good faith” in this case, your “policy” shouldn’t apply. There is no reason Authorize.net should be keeping money they didn’t work to earn, is there?