Event: April 15, 2011
Matt Bramson of InPhonex joins us. To enhance collaboration and communications for small and medium-sized businesses, InPhonex recently launched Televate, a cloud-based telephony system that combines the business-communications capabilities of a hosted PBX, hosted IVR and hosted CRM. Televate, to be sold through channel partners, is designed to help SMBs appear larger than they actually are and ramp up productivity to compete more effectively. The service works anywhere inside or outside the office, enabling SMBs to support global operations and customer bases. Unlike other cloud-based telephony solutions, Televate empowers every employee with full call-center functionality, including CRM integration, content-rich screen pops, and caller and customer history.
The Televate CRM application will suck in contacts from a variety of sources — including Outlook, Google, LinkedIn, and Facebook — into a single management interface. On the telephony side, Televate’s feature set covers the typical PBX list: voice, voice mail, email delivery, auto-receptionist, local and toll-free numbers, fax, and virtual extensions. IVR functionality supports a variety of automated call management features.
InPhonex places heavy emphasis on mobile integration, too, noting that smartphones have added fuel to a common phenomenon in smaller businesses: Everyone, from owner to intern, is a customer service rep. Televate launched with an Android app that offers the full functionality of its desktop UI. The company will release iPhone and Blackberry apps in the second quarter.